Patient Access Team Lead

Inova Health System Vienna , VA 22181

Posted 2 months ago

Job Description:

Service Excellence: Provides excellent service by identifying customer needs and fulfilling customer expectations.

Insurance Verification: Verifies and enters insurance information and authorization/referral requirements. Financial Counseling:

Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Problem Solving: Identifies, analyzes, and effectively solves problems.

Patient Safety -Non-Nursing: Contributes to a safe patient care environment. Workload Management:

Manages completion of work assignments based on priority and due dates. Organization

Organizes work to achieve maximum efficiency.

Analysis and Decision Making: Uses decision making processes and tools to analyze situations and make effective decisions. Leading by Coaching:

Uses knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development. Provides training for new and existing staff members. Responsible for full front desk orientation, maintaining work queues and training based on error reports.

Provides leadership with process improvement ideas. Will be working with the west region.


  • Experience assisting Patient Access leadership to promote effective and efficient department operations and achieve revenue cycle goals by serving as a leader to front line staff.

  • 2 years of patient access experience.

  • Education Required

GED or High School diploma

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