Patient Access Team Lead - Emergecny Department

Summary

• Best in Class Work Environment

• 5x Modern Healthcare Best Places to work

• America's Greatest Workplaces 2023 - Newsweek

• Best Employers for New Grads 2023- Forbes

• Greatest Workplace for Women 2023 - Newsweek

• Benefits

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!

• No cost eCare visits

• Employer-provided mental health services for employees and eligible family members

• Retirement with employer match up to 5%

• Tuition discounts and reimbursement available for continuing your education

• CoxHealth Fitness Center and Child Care discounts

• Job Summary

• The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.

The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgment in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

• Job Requirements

• Education

• Required: High school diploma or equivalent

• Experience

• Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.

• Skills

• Excellent customer service and interpersonal skills

• Strong computer and relevant application use skills

• Ability to assist and teach others

• Detail-oriented with the ability to spot errors and trends

• Demonstrates initiative and self-motivation

• Demonstrates understanding and consistent practice of need for privacy and confidentiality

• Licensure/Certification/Registration

• Preferred: CHAA or CRCR