Patient Access Team Lead - Emergency Department

Summary

• Job Summary

• The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.

The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

• Job Requirements

• Education

• Required: High school diploma or equivalent

• Experience

• Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.

• Skills

• Excellent customer service and interpersonal skills

• Strong computer and relevant application use skills

• Ability to assist and teach others

• Detail-oriented with the ability to spot errors and trends

• Demonstrates initiative and self-motivation

• Demonstrates understanding and consistent practice of need for privacy and confidentiality

• Licensure/Certification/Registration

• Preferred: CHAA or CRCR

Additional Information

Job Benefits & Perks!

o Tuition reimbursement up to $1200 per year

o Additional Educational Assistance programs available

o Health/Dental/Vision

o Retirement with employer match

o 20% tuition discount on most classes at Cox College

o On-site Daycare with extended hours, holidays and weekends

o Employee Discount at CoxHealth Fitness Centers

o Pharmacy delivery to your unit

o On-site Employee Health services

o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions

o 1906 Employee Store

o Cafeteria discount

If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/