Patient Access Team Lead

Cook Children's Healthcare Fort Worth , TX 76102

Posted 2 months ago

The incumbent will assist the management team in overseeing the ongoing activities of the Registration Department as well as be a resource person for the registration personnel, who work in Patient Registration and other departments throughout the Medical Center. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction. Understanding of the revenue cycle including how Patient Access assists with the creation of clean claims.

Qualifications:
High School Diploma or equivalent required. Minimum 5 Years in a Patient Access position in Patient Registration Strong verbal and written communication skills. Typing and Computer experience, required. Knowledge of Managed Care and Medicaid programs, required. Knowledge of Microsoft products, required. License: CPR Certification, required within 30 days of hire

The incumbent will assist the management team in overseeing the ongoing activities of the Registration Department as well as be a resource person for the registration personnel, who work in Patient Registration and other departments throughout the Medical Center. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction. Understanding of the revenue cycle including how Patient Access assists with the creation of clean claims.

Qualifications:

  • High School Diploma or equivalent required.

  • Minimum 5 Years in a Patient Access position in Patient Registration

  • Strong verbal and written communication skills.

  • Typing and Computer experience, required.

  • Knowledge of Managed Care and Medicaid programs, required.

  • Knowledge of Microsoft products, required.

License:

CPR Certification, required within 30 days of hire


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Access Call Center Specialist (Temporary)

JPS Health Network

Posted 5 days ago

VIEW JOBS 4/1/2020 12:00:00 AM 2020-06-30T00:00 JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital and more than 40 community-based clinics, including 19 school-based clinics. John Peter Smith Hospital is home to Tarrant County's first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation. Our network employs more than 6,500 people. Acclaim is our multispecialty medical practice group. Acclaim has over 300 providers serving the JPS Health Network in specialties ranging from primary care to general surgery and trauma. The Acclaim group has been formed around a common set of incentives and expectations supporting the operational, financial and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. For more information, visit www.jpshealthnet.org. To view all job vacancies, visit www.jobs.jpshealthnet.org/ or www.teamacclaim.org. Job Title: Patient Access Call Center Specialist (Temporary) Requisition Number: 13909 Employment Type: Temporary Division: Patient Experience Compensation Type: Hourly Job Category: Support Services Hours Worked: 6:30A-3P Location: South Campus Health Center Shift Worked: Day Job Description: Description: The Access Specialist is responsible for inbound/outbound calls of appointment scheduling, pre-registration, registration, and referrals management to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and the Access Resource Center. Typical Duties: * Delivers a high quality patient experience through inbound and outbound call resolution within established protocols. * Appropriately mitigates issues, assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles. * Interviews and updates the patient's demographics, insurance, by phone or in person in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling, registration and billing. * Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. * Maintains, coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service area/physician and ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer. * Coordinates all diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care. * Performs, organizes, and streamlines operational tasks to reduce the potential for errors. * Assists Out of Network patients with financial questions and escalates to the appropriate party. * Provides information regarding services and provides additional assistance as needed. * Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. * Maintains productivity levels, with minimal errors, as established by department and Network standards. * Performs other related duties as assigned. Qualifications: Required Education and Experience: * High School Diploma, GED or equivalent. * 1 plus year of experience using Microsoft Professional Office Suite including, Word, Excel and Outlook. * 1 plus years of experience in call center processes and/or clerical experience. Preferred Education and Experience: * Associates degree in a related field of study from an accredited college or university. * Patient registration or Customer Service and call center experience. * Experience working in a healthcare setting. Location Address: 2500 Circle Drive Fort Worth, Texas, 76119 United States JPS Health Network Fort Worth TX

Patient Access Team Lead

Cook Children's Healthcare