Patient Access Supervisor

Pay Range:$31.11 - $42.60

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.

• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.

• Protects confidentiality/privacy and avoids gossip in verbal, written, and electronic forms of communication or information sharing.

• Supervisory Responsibilities. General supervision of Patient Access staff, including training staff on the registration procedures, and the requirements for establishing and registering patients. Evaluating and working to improve staff competencies to ensure that staff performs at an optimum level. This includes establishing standards of performance for conduct and productivity for each staff member, and evaluating staff as needed. Facilitates staffing needs including recruitment, interviewing, and hiring of staff. Coordinates staff scheduling and work assignments. Additionally, this position is responsible for handling personnel issues with guidance from the Patient Access Manager. Schedules and conducts routine staff meetings to ensure good internal and inter-departmental communications.

• System Related Responsibilities. Responsible for maintaining user rights accessing Cerner. Acts as a technical resource for all registration related areas.

• Work with Patient Access Manager to develop internal policies and procedures to maintain smooth and orderly operation of the Patient Access Department. Contributes to projects and initiatives that are related to or that affect Patient Access.

• Works with Patient Access Manager for other duties as assigned.

• Works with the Alternate Health Resource staff to build staff schedules.

Additional Details:

Education

• Associate Degree in health-related field or business field

• Relevant work experience of 2 years in a health field may be substituted for degree

Experience

• 2 years previous experience in medical business office, admitting/patient registration services

• 1 year supervisory experience in a medical setting preferred

Knowledge of

• Insurance companies, Medicare, Medicaid, Veteran's Administration, and other payers

• Relevant workflows and processes found in health care delivery systems

• Proficient in computer applications including Microsoft Word, Excel, and One Drive/SharePoint

• Electronic Health Record

• Multi-line phone systems

Skilled in

• Registration, Insurance, and billing requirements

• Using computerized health care information management systems

• Communication, analytical, and interpersonal skills

• Supervision of day-to-day personnel issues

Ability to

• Interact positively and effectively with providers, nursing, physicians, other staff, and patients

• Provide a customer service focus

• Demonstrate time-management, organizational, and customer service skills

• Train and mentor fellow team members

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!