Patient Access Supervisor, BPE Call Center, Southbank Plaza

Job Posting Summary

Baptist Medical Center Jacksonville is currently hiring for a Full-Time Days Patient Access Supervisor to join our Baptist Jacksonville location here in the Jacksonville, FL area. This is a full- time day shift position Monday- Friday from 8:00 AM - 5:00 PM.

As a Patient Access Supervisor, you will be responsible for:

• Registering patients accurately and efficiently.

• Utilizating multiple systems and interfaces.

• Cross-Training in order to work in multiple patient access areas.

• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.

• Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.).

• Possessing a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.

• Maintaining a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.

• Articulating compliance documentation and ensure completion of required patient consent forms.

• Maintaining patient privacy in accordance with HIPAA guidelines.

• Assisting in the On-Call rotation for the assigned area including staffing as needed.

• Providing daily leadership to the assigned department in coordination with the PAS Manager.

• *CRCS and/or CHAA at least 1 within 90 days of hire.

This Patient Access Supervisor will be located at Baptist Jacksonville If you are interested in this Full-Time Days opportunity, please apply now!

Full/Part Time

Full-Time

Shift Details

Days

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare Experience Required
• 1-2 years Insurance Experience Required
• 1-2 years Scheduling Experience Required
• 1-2 years Patient Access Services Experience Required
• 1-2 years Patient Financial Services Experience Required
• 1-2 years Leadership Experience Required

Licenses and Certifications

• Basic Life Support (BLS) Required

• Certified Revenue Cycle Specialist (CRCS) Required Or

• Certified Healthcare Access Associate (CHAA) Required Or

• Cardiopulmonary Resuscitation Certification (CPR) Required

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals." The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more. Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions. As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.