Patient Access Specialist

Position Summary:

The Patient Access Specialist in Student Health registers patients, schedules patient appointments, checks patients in/out, maintains provider templates, and processes medical records or release of information requests.

The Student Health Team is anticipating hiring two candidates for this position.

Specific Job Duties & Tasks:

• Assist patients/guests/staff with general inquiries.

• Answer incoming calls and place outbound calls.

• Anticipate the needs of the patient and serve as a patient advocate or intermediary between nursing, front line staff, providers, and other stakeholders concerning scheduling and medical needs.

• Route patient requests or other issues outside of the scope appropriately; assist with resolution.

• Ensure the correct visit types, provider, date, length of visit, and time are utilized when scheduling appointments.

• Schedule into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date.

• Assist with training of new staff.

• Collect required patient documents and signatures.

• Refer patients and others appropriately for assistance with financial questions.

For a detailed job description, please email Alaysia McAtee at alaysia-mcatee@uiowa.edu

About Student Health:

Our mission is to deliver quality healthcare to enhance success and learning for all University of Iowa students.

We provide care to registered UI students, just like you would receive from your hometown healthcare provider, but we are experts in the care of college students!

We are staffed with MDs who are board-certified in family medicine, gynecology, and psychiatry. We also have certified physician assistants on staff.

About the Division of Student Life:

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting inclusive educationally purposeful services and activities within and beyond the classroom.

Required Qualifications:

• Bachelor's degree or an equivalent combination of education and experience.

• Working experience (typically 6 months or more) in an administrative office role.

• Excellent written and verbal communication skills.

• Ability to be self-directed and demonstrate excellent judgment in prioritizing multiple projects and assignments.

• Experience with creating and maintaining a welcoming and respectful environment.

• Proficiency in computer spreadsheet and database applications.

Desired Qualifications:

• Experience with hospital operations and/or Ambulatory Clinic operations.

• Experience with electronic medical record software, preferably the EPIC system.

• Experience with patient scheduling in an outpatient clinic setting.

Application Details:

• In order to be considered, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact alaysia-mcatee@uiowa.edu

Additional Information

• Classification Title: Patient Access Specialist

• Appointment Type: Professional and Scientific

• Schedule: Full-time

• Work Modality Options: On Campus

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 41,541

Contact Information

• Organization: Student Life

• Contact Name: Alaysia McAtee

• Contact Email: alaysia-mcatee@uiowa.edu