Under minimal supervision, responsible for the collection of comprehensive demographic and insurance information required for facilitating timely and accurate billing of Emergency & Urgent Care patients in a fast-paced, dynamic and demanding environment.
Education: 1. Graduation from high school or possession of a GED certificate required.
Experience: 1. Two years of recent customer service experience required. 2. One year of recent healthcare or professional clerical experience required.
Knowledge, Skills and Abilities: 1. Ability to prioritize and perform a multitude of duties in a fast-paced, demanding environment. 2.
Ability to be versatile in all areas of responsibility and accommodate numerous situational types in difficult areas including, but not limited to Bed Control, Inpatient, Urgent Care, Pediatrics Urgent & Emergent Care, ED, Psychiatric Emergency Services, and Insurance Verification/Authorization. 3. Ability to promote positive customer service in a high demand 24/7 environment, in every encounter. 4. Ability to use critical analytical thinking skills to identify patients that are unable to participate in registration process due to injury, age, or other undetermined barriers. 5.
Excellent telephone skills, critical analytical/investigative thinking skills, with an emphasis on exceptional customer service. 6. Bilingual in Spanish preferred.
Computers and Technology: 1. Ability to type 25 wpm. 2.
Knowledge of Microsoft Office Suite. 3. Familiarity with Epic.
Certificates, Licenses and Registration: 1. Health Care Access Associates Certificate preferred. Supervisory Responsibilities This position has no supervisory responsibilities
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."