Patient Access Specialist - St Elizabeth Youngstown Hospital - Mercy Health

Thank you for considering a career at Mercy Health

Patient Access Specialist

• Emergency Department

Shift/Schedule:

• Full Time

• Scheduled for 32 Weekly Hours (Two 12 hour shifts & One 8 hour shift per week)

• Shift Time

• 6:30am-6:30pm OR 6:30am-2:30pm

• This position will have scheduled shifts every other weekend and holiday

Job Summary:

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides excellent customer service and communications skills with patients, medical staff, and the general public

• Must possess the ability to troubleshoot and resolve problems promptly

• Performs registration and basic insurance verification, ensuring accurate patient identity for billing

• Maintains the confidentiality of all patients' records and accounts

• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner

• Other duties as assigned

Education:

• High School Degree or GED
• Associate Degree preferred but not required

Experience:

• Prior experience in patient registration/healthcare preferred but not required

• Knowledge of medical terminology is preferred but not required

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills

• Engage with staff and patients in a professional manner

• Basic math skills

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance w/AD&D

• Employer contributions to retirement savings plan when eligible

• Paid time off

• Educational Assistance

• And much more

• Benefits offerings vary according to employment status

Scheduled Weekly Hours:

32

Work Shift:

Days/Evenings (United States of America)

Department:

ROC

• St. Elizabeth Youngstown

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours

• Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.