Patient Access Specialist - Call Center

Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is "Through Summit Care, we will build the healthiest community in the Nation." Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

Pay Range (depending on experience):

$21.31 - $29.74

.

Job Summary

The Patient Access Specialist I is responsible for providing excellent quality and compassionate customer service. The Patient Access Specialist I will be held accountable for ensuring patients are accurately scheduled and registered for their clinic and hospital services, as well as various other position functions to ensure patients are supported through their entire patient care experience including financial liability.

Job Specific Duties and Responsibilities

Schedule and register patients into applicable software system(s) while ensuing the integrity and accuracy of data collected, including patient identification, insurance and benefit verification. Verify acquisition of referrals and pre-authorizations for applicable services. Conducts registration interview with patient prior to initial visit. Perform point of service collections for patient financial responsibility, not limited to but including, co-payments, co-insurances and statement balances. Generating payment receipts, opening and closing of daily cash drawer. Operate multi-line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner. Relays necessary information to relevant staff members. Respond to patient inquiries and requests and completes timely and accurate patient intake while ensuring the patient's comfort, dignity, safety, and confidentiality at all times. Complete daily workque assignments and perform general administrative tasks. Accurately process incoming, outgoing, and inter-office mail. Research and analyze alternatives for improving workflows. Performs special projects and other related duties as assigned.

• Essential Job Function

Staff Member Responsibilities

• Adapts to changes in the work environment: Asks clarifying questions and/or provides constructive input in a helpful and respectful manner. Builds and maintains working relationships: Maintains effective working relationships with supervisor and direct co-workers. Creates positive experiences for patients, customers and, co-workers: Consistently provides a level of service that meets SPMC standards. Demonstrates ongoing learning & development: Participates in ongoing skills training and competency development. Exhibits effective work skills: Successfully performs job duties in accordance with SPMC expectations for quality/accuracy, quantity, and timeliness. Re-priorities and/or shifts focus as needed to deliver expected results. Facilitates Teamwork: Actively engages in team activities. Welcomes and supports new team members; promotes a positive work environment. Fosters an environment of trust: Treats others with courtesy and respect. Does not engage in gossip or triangulation. *Supports SP mission, vision, and values: Develops awareness of departmental contribution to mission, vision and strategy. Participates in department strategies and tactics.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to adhere to Summit Pacific behavior and patient experience standards, comply with policies, procedures, and regulatory guidelines; and act in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

• High School Diploma or equivalent required, Associates Degree preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of healthcare revenue cycle preferred.

Required Licenses, Certifications and/or Registrations

Basic Life Support (BLS) certification encouraged.

Required Knowledge, Skills, Abilities

Ability to thrive in a fast-paced setting while providing timely and exceptional customer service, demonstrating a consistently positive and professional demeanor, and maintaining accurate records. Ability to develop and maintain proficiency with insurance verification processes via multiple online and telephone insurance registry systems. Strong computer and technology skills. Proficient in the use of current technology, including Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines. Strong problem-solving and organization skills; ability to effectively prioritize work. Ability to remain calm, professional, and on-task during emergencies, high-volume or stressful times. Ability to be flexible and adapt to changing workloads, locations, and/or task assignments. Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs. Proven ability to handle confidential information with discretion. Ability to develop and maintain accurate documentation and records. Basic mathematics skills and knowledge of healthcare revenue functions. Ability to maintain a clean, organized, and professional work environment. Ability to work in a team environment and to engage with others in a collaborative and constructive manner.

Work Shift:

SVC Contract 8 hour shifts in a 40 hour work week

Working Location:

Elma, Washington

Benefits:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Additional Information:

• Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.
• Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:
• Hiking/ walking trails - whether you're looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!
• Kayaking- There are many areas that are easily accessible and have beautiful views.
• Nature viewing- Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)
• Fishing & Hunting- If you're looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!
• Other activities- Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.
• Nearby colleges- Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital's programs, activities, services, and employment.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.