Patient Access Site Leader II

Sutter Health Castro Valley , CA 94546

Posted 3 weeks ago

The Patient Access Site Leader II is responsible for the oversight of all Patient Access Services within their specific acute care facility. They will also assist the PAS Site Leader 3 and/or S3 Registration Lead with standard work implementation at their facility. This individual will be engaged with creating a culture of Patient Centered Care and Customer Service, consistent with Sutter's Organization's Mission, Values and Vision. The PAS Site Leader II collaborates with staff and leadership within the facility to create standard processes in accordance to Sutter expectations and ensure consistency of practices as well as continuous process improvement within the Patient Access arena. This position manages and coordinates all patient access functions within their designated facility.

The role of the PAS Site Leader II is to develop, maintain and complete monthly statistical reports for the PAS Site Leader 3 and/or Registration Lead, East/West on established KPI's for the Patient Access departments such as: productivity, POS, QA and compliance. This position will attend leadership meetings for their designated facility and represent the Registration Lead, East/West when appropriate. The PAS Site Leader II will report as required to the PAS Site Leader 3 and/or Registration Lead, East/West on project initiatives and issues that need assistance as well as monthly report outs.

The PAS Site Leader II will be the lead resource/contact for the Patient Access department at their designated facility in relationship to the ongoing EPIC changes and will collaborate with their colleagues throughout the Sutter Health system to ensure standard processes are followed as they relate to Epic. They will be responsible for coordinating training compliance for Patient Access in conjunction with the Training Team.

Education/Licensure:

  • Bachelor's in Healthcare Finance Management preferred or equivalent education/experience. High school diploma required.

  • Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) or qualified to obtain within one year preferred.

  • EPIC Certification or proficient to obtain within one year preferred.

Experience:

  • Three to five years of previous admitting experience required.

  • Two years of previous management experience preferred.

Skills and Knowledge:

  • Knowledge of patient access functions in acute and non-acute care settings including S3 Shared Services integrated workflows

  • Knowledge of principals, methods and techniques related to compliant healthcare billing / collections

  • Extensive knowledge of work standards, productivity measures, quality control and workload distribution

  • Demonstrates leadership skills and communication to provide constructive feedback to team members to support continuous improvement

  • Ability to effectively resolve conflicts amount individuals and/or work groups

  • Strong time management skills and ability to manage frequent in-person contacts while effectively maintaining department operations

  • Excellent verbal and written communication and active listening skills

  • Knowledge of E.H.R. systems, Epic

  • Solid understanding of hospital management principle's, practices and procedures

  • Knowledge of medical coding and terminology

  • Possess a personal presence that is characterized by honesty, integrity and caring with the ability to inspire and motivate others

  • Must be able to set and organize own work priorities and adapt to change quickly

  • Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles

  • Knowledge of system interfaces that may include; Experian eCN, E-signature, On-Base Scanning, etc.

  • Accuracy and attentiveness to detail required

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hiring Assistant General Manager And Shift Leader

MOD Pizza

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 Imagine if everyone had a place to go where they were encouraged to embrace their individuality and come as they are. A place fostering an environment that supports human growth and recognizes the value in second chances. This is the kind of place that MOD is committed to creating and maintaining every single day. By creating a culture where individual spirits are celebrated, we believe that our teams will feel empowered and committed to providing that same experience for every single customer that walks through the door. With more than 400 locations across 28 states and the United Kingdom, MOD is committed to creating a positive social impact within these communities, creating not only an exciting place to eat, but a place where others are inspired to bring about change. We call it Spreading MODness. As a MOD Pizza Assistant Manager, you directly influence the success of the MOD community by supporting the General Manager in executing store operations and leading the MOD Squad and Shift Leaders. You will work beside and oversee your MOD team in-order to create and maintain the MOD experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions with your Squad and Customers. Are you ready for an opportunity to cultivate management skills and inspire those around you? Key Responsibilities: * Demonstrates the customer first attitude and work ethic for the MOD Squad; delegates tasks and assigns stations to ensure that Super-Fast service, cleanliness standards, and customer needs are met. * Cultivates a positive learning environment through clear, respectful mentorship and feedback to MOD Squad Members and Members in training; addresses individual motivation, needs, concerns, and provides recognition. * Acts with the integrity and honesty that promote MOD Pizza culture. Maintains consistent attendance and punctuality. * Keeps Squad focused during peak volumes; problem solves in a dynamic, high pressure environment. * Makes and quality checks all MOD products, adhering to MOD Pizza recipes and presentation guidelines. * Supports the General Manager with administrative duties including inventory, cash handling, and payroll. * Direct support to the General Manager in implementing company programs to meet MOD's operational and organizational goals. * Acts as a mentor for Squad and Shift Leaders by observing, assessing, and suggesting ways to improve performance, and recommending employment decisions to the General Manager. * Communicates effectively; uses discretion and filters all pertinent information to the Shift Leaders as directed by the General Manager. Basic Qualifications: * Ambitious spirit for owning their own business * High School Diploma or GED * 2+ years of progressively responsible customer service experience in retail or restaurant environment Preferred Qualifications: * College Degree in Business or related field (may substitute for a portion of the required experience) * Strong communication skills and high level of accountability Physical Requirements In-store squad leadership work involves both managing the team and stepping in to support the operations as needed. Occasionally positioning oneself (e.g., walk, bend, twist, reach, stoop, kneel, crouch, push and pull) to handle or move objects weighing up to 50lbs. Occasionally operating hand-held appliance and simple machinery (industrial can opener, dough press, industrial dishwasher, etc.). Regularly operate a computer and other office equipment. Communicate and exchange information with co-workers and other individuals in person and electronically. Working Conditions: * High noise levels due to operations, customers, and overhead music (including, but not limited to, rock, punk, and alternative) * May be indoor or outdoor setting depending on store (varied weather conditions are expected) * Will work near moving or mechanical parts * Varying schedule to include evenings, holidays, and extended hours of business dictates We make pizza so we can serve people Click here to see a day in the life at MOD- https://vimeo.com/97852904 This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Want to help us spread MODness? Apply today! Our largely diverse community of MOD Squaders plays a huge role in making MOD a place that is welcoming to people from all backgrounds and walks of life. It is our mission to build up communities that empower and inspire one another, celebrating our differences and appreciating all that we each have to offer. In this regard, MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. Keyword: Restaurant General Manager, GM, Store Manager, General Manager, Assistant General Manager, AGM, Restaurant Manager, Operations Manager, Team Leader COOL STUFF We offer tons of cool stuff here at MOD, but below are just a few of our favorites that you may be eligible for: * Free pizza! * Shared tip-pool * Bridge Fund – Employee Crisis Fund * Flexible scheduling * Did we mention free pizza?! Nearest Major Market: San Francisco Nearest Secondary Market: Oakland Job Segment: Kitchen, Hospitality MOD Pizza Castro Valley CA

Patient Access Site Leader II

Sutter Health