Penn State Health Shared Services
Work Type: Full Time
The Shift Lead, Provider and Patient Access Services, provides in-the-moment supervision to team members to address procedure and behavior issues as they occur. The incumbent also provides line-level technical expertise to support all functions performed by the team to which the incumbent is assigned. The incumbent is responsible for reviewing and providing feedback for quality and productivity to team members, as well as investigation and resolution of the most complex tasks performed by the team.
HS Diploma or GED required
2 years of experience in registration and/or customer service or a combination of both required
KNOWLEDGE, SKILLS, & ABILITIES:
Must possess a comprehensive knowledge of all Federal and State regulations governing the team's tasks
Demonstrate strong analytical skills necessary to guide the team members' daily work flow.
Excellent written and verbal communication and listening skills.
Possess critical thinking skills and have the ability to analyze and make recommendations based on data.
Ability to maintain confidentiality and/or discretion in all employee related interactions.
Demonstrate emerging leadership abilities and serve as a positive role model in knowledge, behaviors and work habits.
Associates Degree preferred
Medical terminology knowledge preferred at time of hire
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday
Penn State Milton S. Hershey Medical Center