Patient Access Services Rep/Ukhc

Job Summary

UK HealthCare EmPATH (Emergency Psychiatric Assessment, Treatment, & Healing) Psychiatric Unit is a 12-bed open milieu providing specialized emergency/crisis care to behavioral health patients 18 years and older. This service will assist in decompressing the emergency departments and improving the quality and trauma-informed nature of crisis care at UK Healthcare.

Behavioral health needs may include mental illness and substance use disorders, with a goal of quickly stabilizing the crisis and returning patients back to community supports with reduction in hospital use. This is an evidence-based model and the first EmPATH unit in Kentucky.

The Patient Access Representative is responsible for providing: patient arrivals, patient registration, resolution of patient complaints, collection and verification of demographic information, insurance/payer source information, correction of registration errors, collection of patient-responsibility payments at the time of service (copays, co-insurance, self-pay estimates), maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality, participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal Candidate: Has the ability to perform their work in a fast-paced environment.

Work independently and complete tasks efficiently, with an attention to detail. Loves helping others in sometimes stressful situations. Ability to keep a professional demeanor when working with patients and families.

If you are interested in this growth opportunity, apply today!

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient registration highly preferred.

Deadline to Apply 05/13/2024 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.