Patient Access Services Representative

Umass Memorial Health Care Worcester , MA 01601

Posted 1 week ago

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At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve.

We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 192118

Title: Patient Access Services Rep

Department: Scheduling Services

Grade: ADM6

Posting Date: Feb 27, 2019

Status: Non-Exempt

Shift: Days

Union: SHARE

Hours: 20

Shift Length: 8 hours

Location: UMass Memorial Medical Center 67 Millbrook St, Worcester, MA

Position Summary:

Performs a variety of complex duties for the registration and scheduling of patients for medical procedures, tests and associated ancillary services. Coordinates the provision of multiple services to patients.

Position Qualifications:

High School Diploma and 3+ years of related experience. Requires the ability to use specialized applications software and computer systems for patient registration and scheduling and knowledge of business office procedures. Knowledge of medical terminology, third party payer billing and managed care requirements and procedures is preferred.

Major Responsibilities:

  • Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures and tests and primary care services. Prioritizes in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.

  • Schedules patients for outpatient services or visits to multiple campuses.

  • Complies with referral management regulations established for primary care providers.

  • Obtains, and enters into the computerbased patient registration/scheduling system, demographic, insurance, and other related patient information. May utilize multiple computerbased systems.

  • Verifies patient insurance coverage via the electronic eligibility systems.

Standards of Respect:

https://media.glassdoor.com/l/26/64/da/8e/our-standards-of-respect.jpg" width="600" height="25" alt="Standards of Respect" />

We're striving to make respect a part of everything we do at UMass Memorial for our patients and for each other. We're expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.



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VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 https://media.glassdoor.com/eep/122082/Everyone_Is_a_Caregiver.jpg" /> At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday. Requisition #: 192280 Title: Lead Patient Access Services Rep Department: Central Scheduling Grade: ADM7 Posting Date: March 6, 2019 Status: Non-Exempt Shift: Days Union: SHARE Hours: 40 Shift Length: 8 hours Location: UMass Memorial Medical Center – 67 Millbrook St, Worcester, MA Position Summary: Provides functional oversight to staff and performs a variety of more complex duties for the registration and scheduling of patients for medical procedures, tests and associated ancillary services. Position Qualifications: High School education plus additional specialized courses. 3+ years of related experience. Ability to use specialized applications software and computer systems for patient registration and scheduling and knowledge of business office procedures. Good leadership skills, knowledge of medical terminology, third party payer billing and managed care requirements and procedure. Knowledge of primary care medical processes and associated procedures and tests. Major Responsibilities: * Distributes and monitors the flow of work for an assigned group of employees. Provides training and technical assistance to employees within the assigned work area. Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods. Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor. * Receives and triages patient phone calls to appropriate providers as in an emergency situations and/or their need for medical advice. * Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures. * Assesses patients' needs for basic ancillary services, such as financial counseling, interpreter services, and social services and refers to appropriate person or area. * Obtains, and enters into the computer–based patient registration/scheduling system, demographic, insurance, and other related patient information. May utilize multiple computer–based systems. Standards of Respect: https://media.glassdoor.com/l/26/64/da/8e/our-standards-of-respect.jpg" /> We're striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We're expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday. Umass Memorial Health Care Worcester MA

Patient Access Services Representative

Umass Memorial Health Care