Patient Access Representative-Medical Assistant

University Of Colorado Aurora , CO 80041

Posted 3 months ago

  • Applications are accepted electronically ONLY at

University of Colorado Denver l Anschutz Medical Campus

School of Medicfine Department of Psychiatry

Patient Access Representative

Position #769332 Requisition #17715

A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient's bedside. Read CU Anschutz Quick Facts here.

The University of Colorado Anschutz Medical Campus, one of four campuses in the University of Colorado System, is the major academic medical center in the Rocky Mountain region. The Anschutz Medical Campus is home to the University of Colorado Hospital, Children's Hospital Colorado and a new Veterans Affairs Hospital, making it one of the largest and most comprehensive biomedical research and clinical care centers in the western United States. With world-class health sciences research, educational and clinical facilities, the CU School of Medicine has established distinctive and highly productive programs, receiving research awards of more than $350 million per year, including more than $200 million from National Institutes of Health and other federal agencies. The School's total annual clinical and research revenue exceeds $1.2 billion per year.

The University of Colorado School of Medicine, Department of Psychiatry has just welcomed their new Department Chair, C. Neill Epperson, MD and is in the process of growing the Department of Psychiatry with new programs and expanding existing programs.

The University of Colorado Anschutz Medical Campus is seeking a Patient Access Representative in the Department of Psychiatry. Clinics are located in Aurora Colorado at the School of Medicine. Programs in the various clinics include traditional psychiatric and psychological outpatient treatment; support and therapy groups, trauma care for adolescents and adults; student resident mental health; gender responsive services as well as specialty services for Women going through Cancer Therapy and Menopause.


This position will report to and serve under the supervision of the Team Lead and Clinical Manager at the Department of Psychiatry. This position is responsible for managing various aspects of patient and administrative duties of the clinic. The Patient Access Representative - Medical Assistant will create a positive impression for each patient, family member, visitor, staff while performing tasks of, registration, patient interviews, obtaining demographic information financial information required to complete patient registration process. The PAR-Medical Assistant will also take patient vitals, lab work, medications refills and assist providers and needed. The PAR will complete insurance verification, explain financial requirements to the patient or patients representative and collect the outstanding patient portion prior to or at the point of service. Under minimal supervision, performs a variety of patient care and clerical duties as assigned.

Job Responsibilities

Administrative Responsibilities

  • Registers and schedules new patients in electronic record system. Updates patient account information. Verifies insurance with vendors.

  • Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.

  • Exceptional attention to detail and maintains knowledge and competence with insurance payors, Medicare, Medicaid guidelines as well as federal, state and accreditation agencies

  • Collects co-pays or co-insurances per financial policy. Communicates payment options when significant patient liabilities are identified.

  • Offers Patient Rights and Responsibilities information to each patient. Explains and requests patients to sign consent and release forms as required.

Clinical Responsibilities.

  • Room patients, check vitals, medical histories, perform screening questions and pain score.

  • Assist providers with clinical procedures, patient education as required.

  • Triage calls regarding medication refills, lab results and prior authorizations as needed.

  • Accurate data entry and integrity of the electronic medical record.

  • Consistently meets call quality standards as documented within the Patient Line Key Performance Indicators reports.

  • Serves as a resource for staff, physicians and community.

  • Performs daily review of clinical supplies, miscellaneous clerical duties to insure proper patient flow in the clinic.

  • Knowledge of HIPAA regulations

  • Office experience in a healthcare environment, medical terminology, ability to multitask and prioritization skills preferred.

Other duties

  • Assist the Clinical Manager, Team Lead and staff to ensure clinic's smooth daily operations.

  • Other duties as assigned by the Team Lead and Clinical Manager.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action Serves as a resource for staff, physicians and community. Answers and routes marketing questions.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

NOTE: This position has been designated by campus Provost or Vice Chancellor for positions required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare of campus residents.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Salary and Benefits:

The hiring salary is commensurate with skills and experience. This position is eligible for overtime compensation

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.


Total Compensation Calculator:

Diversity and Equity:

Please click here for information on disability accommodations:

Minimum Qualifications:

  • High School diploma or GED. Associate degree preferred.

  • Minimum 1year experience as a Medical Assistant.

  • Medial Assistant Certification

  • 1-3 years' patient access experience in Healthcare industry.


  • Patient Access experience, Medical Assistant, behavioral/mental health, or in an occupational field related to the work assigned to the position.

  • Appropriate experience will substitute for the degree requirement on a year-for-year basis.

Conditions of Employment:

  • Must be willing and able to pass a criminal background check.

Preferred Qualifications:

  • Epic experience preferred.


  • Ability to communicate effectively, both in writing and orally.

  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

  • Outstanding customer service skills.

  • Attention to detail

  • Demonstrated commitment and ability to advance diversity and inclusion.

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Patient Access Representative-Medical Assistant

University Of Colorado