Patient Access Representative

POSITION SUMMARY Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures. This includes but is not limited to collecting accurate and complete demographics in a timely, friendly and courteous manner by correctly using the computer system. This person is also responsible to provide information to all customers, patients and co-workers as appropriate based on current regulation. MINIMUM QUALIFICATIONS AND REQUIREMENTS Licenses and Certifications Required None Educational Requirements High School Diploma or equivalent preferred. Experience Requirements Customer service experience required. Previous work in a health care setting and previous work in a setting that involves public contact and customer service preferred. Office/clerical experience preferred. Special Skills or Training Requirements Typing, computer and business machine skills, and attention to detail. Ability to communicate effectively in person and on the telephone. Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately. Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution. Ability to handle confidential and sensitive information. Ability to work in a fast-paced environment; working efficiently and multi-tasking. Compliance with all Privacy and Confidentiality Standards per Trinity#s policies.

• POSITION SUMMARY

• Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures. This includes but is not limited to collecting accurate and complete demographics in a timely, friendly and courteous manner by correctly using the computer system. This person is also responsible to provide information to all customers, patients and co-workers as appropriate based on current regulation.

• MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Licenses and Certifications Required

• None

• Educational Requirements

• High School Diploma or equivalent preferred.

• Experience Requirements

• Customer service experience required.

• Previous work in a health care setting and previous work in a setting that involves public contact and customer service preferred.

• Office/clerical experience preferred.

• Special Skills or Training Requirements

• Typing, computer and business machine skills, and attention to detail.

• Ability to communicate effectively in person and on the telephone.

• Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution.

• Ability to handle confidential and sensitive information.

• Ability to work in a fast-paced environment; working efficiently and multi-tasking.

• Compliance with all Privacy and Confidentiality Standards per Trinity's policies.