Patient Access Representative

Job Overview:

Utilizing a high degree of accuracy in obtaining all registration and financial data in order to provide necessary medical treatment and obtain proper reimbursement for the hospital. Communicating with all customers exhibiting excellent customer service skills. Interviewing patients to assure proper scheduling, registration and certification of services on all patients in a timely and courteous manner. Utilizing a high level of customer service in all aspects of the job.

Qualifications:

Required:

• High school graduate or equivalent

• Requires typing skills, medical terminology, office procedures

Preferred:

• Data entry and customer service experience preferred

• Excellent communication and interpersonal skills

Scheduling Requirements:

• Hours: every other weekend/holiday,

Variable evening hours

New hires are required to attend Revenue Cycle training which will be 3 days Wednesday Friday 830a-430p ( Virtual).

New hires will also be required to attend Epic training which will be scheduled after your orientation. This training is offsite in Oceanport or Edison. The training will be 3 or 4 days The schedule is Tuesday, Wednesday, Thursday, Friday. The Friday class may be on a different week. The classes can be from 8a-4p or 8a-12p, depending on the class.

Essential Functions:

• The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely

• They are responsible for greeting all patients in a timely and friendly manner

• A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect

• The Patient Access Representative provides a safe and secure environment for the patient during the registration process

• They must clearly review and communicate all forms and obtain required signatures for services provided

• The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration, and participates in creating a positive environment for patient and colleague satisfaction

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer