Patient Access Representative Per Diem

Job Title: Patient Access Registrar

Department: Patient Accounts

Position Type: Perdiem

Hours: All including weekends

Summary Patient Access Rep

Under the direction of the Patient Accounts Manager, the Patient Access Registrar is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Informs patients of hospital and regulatory policies in regards to patient care and collection practices. Functions as the communication liaison of patient services, as appropriate from Pre-cert to Admission.

ESSENTIAL RESPONSIBILITIES Patient Access Rep

• Responsible for front end revenue cycle management by registration of patients for Emergency, Scheduled Outpatient and Inpatient procedures. Requires extensive knowledge of all insurance and demographic information which drives the revenue cycle.

• Responsible for switchboard operations including emergency operations procedures.

• Greets patients, relatives or patient representatives as the communication liaison for patient services and information.

• Responsible for current and new regulatory requirements for state, federal, and commercial payers.

• Responsible for ABN and co-payment collection practices.

• Follows-up on incomplete registrations by contacting physician offices or patient at-home to get complete information.

• Receives inquiries from other facilities regarding patient demographic and insurance information.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Excellent customer service skills required.

• Computer literacy required.

• 2 years Customer Service experience preferred.

• Knowledge of Healthcare Insurance preferred.

• Knowledge of medical terminology preferred.

Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare's comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. Its website is daykimball.org.

Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Day Kimball is a smoke free campus.