Greater Baltimore Medical Center Towson , MD 21204
Posted 4 days ago
Under general supervision, interviews patients to obtain necessary information, prepare admission/registration forms, gather insurance information and perform other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.
Education:
Licensures/Certifications:
Experience:
Skills:
Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations
Knowledge in medical terminology preferred
Skill in using computers and personal productivity applications
Skill in oral and written communication, including reading comprehension
Skill in data analysis to gather and update statistics, logs, records and reports
Ability to type quickly and accurately
Excellent skill in customer service techniques
Ability to multi-task and prioritize
Principal Duties and Responsibilities:
Verifies demographic and insurance information. Obtains all necessary signatures electronically, or on paper. Collects any payments due upon admission and assures insurance verification process is completed
Inform patients of Medical Center rates, rules and regulations and answers patients' questions. If unable to answer questions, investigates all avenues available to resolve concerns. Works as a team with clinical staff from all OR's, Emergency Department, Maternal/Newborn Health, Clinics, and Ancillary Testing areas
Inputs patient information into computer to identify existing, or initiate new medical record, patients' labels, and bracelets. Scans at time of registration all insurance cards, Photo I.D., Advance Directives and other facility information. Obtains photographs of patients for identification purposes. Obtains electronic signature of various registration forms such as Permissions and Acknowledgements, and Notice of Observation to Inpatient Status Change. Escorts patient to waiting room location as needed
Meets or exceeds departmental registration timing standard of 7 minutes per patient
Verifies benefits via Epic Real-Time Eligibility. Follows insurance requirements such as Medicare Secondary Payer
Questionnaire. Enters insurance coverage accurately. Provides notification to insurance carriers as required
keeping, answering phones and providing excellent customer service. Handles security keycard distribution for VIP's at L&D
Meets or exceeds registration accuracy of 97%- evaluated on a quarterly basis
Collects co-pays, deductibles, out of pocket, and balance due payments via check or credit card. Obtains authorization on all
credit card transactions using Epic
Registers Antenatal Patients in Epic
Assists and covers as needed the Hospital Information Desks- working closely with, instructing and training all Information
Desk and Lobby Escort volunteers
Assists with registrations in all Patient Access Registration areas as needed
Is comfortable in working with many hospital computer applications and systems including but not limited to; Epic, Watch
Child, Access E-forms, Outlook Web Mail, OnBase Scanning, Word,
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Greater Baltimore Medical Center