Patient Access Representative

Position Summary:

Under minimum direction, the Patient Access Representative is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required. The Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

1.Completes all assigned tasks and responsibilities of Patient Access Representative accurately and in a timely manner.

2.Responds promptly, professionally and courteously to all customers' needs.

3.Cooperates and communicates effectively with all McLaren Health Care team members.

4.Contributes to continuous quality improvement efforts.

5.Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and Supervisor as needed for complex assignments.

6.Organizes time and prioritizes effectively.

Required:

• High School Diploma or GED

• Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.

• Skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification

• Working knowledge of CPT, HCPCS, and ICD-10

• Three years' experience in progressively more responsible finance and/or healthcare revenue cycle functions

Additional Information

• Schedule: Per Diem

• Requisition ID: 24003173

• Daily Work Times: Variable

• Hours Per Pay Period: 0

• On Call: No

• Weekends: Yes

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.