Patient Access Representative III

Pay Range: $ 20.26/hr - $ 23.81/hr - $ 27.35/hr *Please note, the highest starting rate as a new hire is $23.81/hr, based on applicable experience *Start time: 1830 POSITION SUMMARY: #The Patient Access Representative III is assigned to the Emergency Department and is responsible to accurately collect and analyze all required demographic, insurance, financial and clinical data elements necessary to register patients presenting for treatment.# The Incumbent is responsible for the provision of routine and advanced level patient access activities to facilitate efficient operations, expeditious reimbursement and optimal consumer satisfaction and to promote teamwork.# The incumbent is responsible to further the mission of Enloe Medical Center, which is to improve the quality of your life through patient centered care.# The Incumbent is responsible to consistently demonstrate the core values of Enloe Medical Center.# The incumbent is responsible to perform their duties in accordance with regulatory compliance requirements and the Medical Center#s Code of Conduct. # EDUCATION / TRAINING / EXPERIENCE: Must meet one of the following:

Competency Patient Access Representative I or II at Enloe Medical Center 6 months in a hospital patient registration position 2 years patient registration experience in a doctor#s office or medical setting LICENSES / CERTIFICATIONS: Minimum: 35 WPM Typing Certification (current certificate within three years required) SKILLS / KNOWLEDGE / ABILITIES: This position interfaces with all levels of personnel within the hospital or clinic setting.# Must demonstrate excellent customer service skills.# Must be proficient in Microsoft Office (Word/Excel/Outlook). Must demonstrate positive, professional and effective interpersonal relations with patients, public, physicians, and staff and demonstrate the ability to work in a multidisciplinary team environment.

Must demonstrate the ability to communicate with patients and families during time of emotional and physical stress.# Must demonstrate sensitivity and compassion for the hospitalized patient and family. Must demonstrate the ability to work in a fast paced environment.# Must demonstrate the ability to expedite registration activities to support clinical operational needs in emergent situations.# Must maintain all protected patient information in strict confidence. Must demonstrate high ethical standards and comply with applicable State and Federal regulatory requirements.# Must demonstrate competency in performance of their job duties in accordance with department standards.# Must demonstrate the ability to follow instructions, work quickly and accurately in a fast paced environment.# Must demonstrate the ability to organize and prioritize assignments.# Must demonstrate reliability and dependability by reporting to work as scheduled.# Must demonstrate the ability to work under conditions of frequent interruptions and willingness to be flexible and adapt to change.

Loaded 9/15/11

Updated 1/10/13

Updated 3/19/13

Updated 12/9/14

Updated 4/10/15

7/27/21: upodated - sf