Patient Access Representative II, Bmcp

Expected Starting Salary Range: 17.59 - 21.16

Hours: 9:00a-5:30p

SUBFUNCTION DEFINITION: Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.

REPRESENTATIVE RESPONSIBILITIES

• Customer Service

Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

• Revenue Cycle Support

Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

• Safety

Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

• HIPAA/Confidentiality

Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

• Compliance

Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

EDUCATION/EXPERIENCE

Required:

• High school diploma or equivalent
• 2 years of work experience in a related job discipline.

Preferred:

Unique Skills:

• Computer and Windows software application proficient. Keyboarding/typing minimum words-per-minute standard

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).