Patient Access Representative I- Cprh Patient Access

Job Details

Patient Access Representative I- CPRH Patient Access

Department: Patient Access

• CPRH

Usual Schedule: Sunday- Thursday

Regions: Carle Foundation

On Call Requirements: NO

Job Category: Clerical/Admin

Work Location: Proctor Hospital

Employment Type: Full

• Time

Nursing Specialty:

Job Post ID: 43916

Secondary Job Category:

Experience Requirements: 1 - 3 Years

Weekend Requirements: EOW

Education Requirements: Not Indicated

Shift: Night

Location: Peoria, IL

Holiday Requirements: EOH

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Check out this job opening for Carle Providers: Patient Access Representative I- CPRH Patient Access Check out this job opening for Carle Providers: Patient Access Representative I- CPRH Patient Access

Job Description

JOB SUMMARY:

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patient's insurance plan. Interact in a customer focused and compassionate manner to ensure patient's needs are met.

ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position.

SKILLS AND KNOWLEDGE

Typing speed and accuracy of a minimum of 40 wpm.Project a professional image

Writes, reads, comprehends, and speaks fluent English.Basic computer knowledge using word processing, spreadsheets, email and web browser.Ability to multi-task and work efficiently to maintain patient movement and schedules.Ability to communicate and work collaboratively with Patient Access Manager, Patient Access Supervisor, Physicians, Physician offices, and UnityPoint Ancillary departments.

ESSENTIAL FUNCTIONS:

• Registration and Data IntegrityEngage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy

Consistently schedules, registers, and obtains signatures in accordance with compliance regulations

Collect accurate, complete and compliant data from patient and or guarantor Follow all policy and procedures related to optimal financial performance

Utilize tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility and ensure accuracy

Understand and communicate patient benefit information and follow collection guidelines

Understand and execute downtime procedures to ensure data integrity

• Customer Service Demonstrate UnityPoint's FOCUS Values in all actions and interactions.Consistently use AIDET and no point policy in all interactions Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately and professionally to appropriate team member or department Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site

• Financial Services/ BillingUnderstand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution Ensure accuracy of data collection by resolving registration errors as assigned by work queues Understand requirements for authorization and medical necessity Use standardized tools to identify missed information and secure proper documentation

Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing

Utilize estimate tools within EPIC to accurately present financial liability

Professionally process the collection of financial liability and facilitate payment arrangements

• Collaboration and Team SynergySupport and contribute to department goals by attending department meetings and participating in performance improvement activities

Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas/sites Assist new hires in training processes

Demonstrate teamwork by working, acting, thinking and collaborating as a team while supporting team decisions

Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner Promote and celebrate team achievements

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.

Illinois Required Notices

• Your Rights Under Illinois Employment Laws

Federal Required Notices

• Employee Rights under FLSA

• OSHA

• Employee Rights under FMLA

• EEO It's The Law

• Pay Transparency Nondiscrimination Provision

• Employee Polygraph Protection Act

• Your Rights under USERRA