Patient Access Representative - Float

Overview

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer.

Responsibilities

River View Health has an opening for an On-call Patient Access Representative - Float. The position will train to work in multiple locations and hours will be flexible hours to cover staffing gaps, vacations, and sick calls. The position will work a weekend rotation in the Emergency Department.

The Patient Access Representative:

• Answers phones and schedules patients.

• Greets and registers patients while collecting and accurately entering all information required for visit.

• Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.

• Performs insurance verification either real time or manual verification for eligibility.

• Performs point of service, collection of co-pays and other patient liability..

• Obtains signatures for all necessary documents.

• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.

• This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.

Salary range is $20.15 - $28.22 per hour and starting wage is dependent on experience and shift differential is paid for working evening or night shifts.

Qualifications

• Minimum two (2) years of customer service experience is required.

• Experience in Patient Access and/or Epic is preferred.

• Basic knowledge of medical terminology, insurance preferred.

• Ability to sit, stand or walk for long periods of time.

• Positive personality and teamwork at all times are expected.