Patient Access Representative- Emergency Room - FT, Mid Shift (11A*11P) Greater Heights Hospital

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

This employee will be a highly skilled individual with excellent customer skills and possess a professional appearance. Employee should have the ability to work at a fast pace for an extended period of time and be able to walk and/or stand for long periods. The PAR is responsible for registering patients quickly with a great degree of accuracy by creating the medical record. Applicant must be flexible, resourceful, and able to work independently with little supervision. This position will assist in covering PTO and staffing shortages due to call-ins.

This position is needed to adequately operate the Emergency Room registration area and requires a highly skilled individual who will work independently. The PAR will complete patient registrations, which will include updating and verifying demographic information, and obtaining signatures on medical consent forms and collecting required financial responsibility from each patient to contribute to facility revenue.

Job Description

Shift: 11a*11p rotating days working alternating weekends.

Position is required to assist with PTO and call-ins with flexible staffing assignments.

• Prior Insurance Knowledge preferred*

Minimum Qualifications

Education: High School Diploma or GED preferred

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Two (2) years of experience in a hospital or customer service setting

• Ability to multi-task

• Proficient typing/keyboarding skills

Principal Accountabilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.

• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.

• Explains all required forms to the patient or guarantor and obtains the necessary signatures.

• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.

• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.

• Posts payments in the computer system and generates the appropriate patient receipts.

• Monitors, reviews and resolves patient account issues on assigned reports.

• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families ( all Patient Access customers). Completes thorough and accurate documentation.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.