Patient Access Representative, Emergency Department

Job Overview:

The Patient Access Representative, Emergency Department Access Services, accurately and promptly collects all pertinent information at the initial point of registration to ensure the proper billing process occurs.

Qualifications:

Required:

• High School Diploma or GED

Preferred:

• Prior experience with hospital Patient Access/Registration and EPIC
• Knowledge of medical terminology and medical insurance

Certifications and Licenses Required:

• N/A

Scheduling Requirements:

• Shifts vary each week of the bi-weekly pay period

• Week 1- Mon 8:30am-5pm, Thursday 8:30am-5pm, Sat 2pm-10:30pm

• Week 2- Sunday 8:30am-5pm, Thursday 8:30am-5pm, Friday 8:30am-5pm

• Weekend and Holiday Rotations

• Part time, 40 hours per bi-weekly pay period

Essential Functions:

• Interviews patient and or family to complete registration

• Obtain/confirm all demographic and financial information is complete and accurate. Obtain and copy ID and insurance cards. Complete and copy all consent forms

• Accurately complete the Medicare Secondary payer questionnaire (MSP)

• Answers department phones quickly and relays all messages

• Collect deposits, deductibles and co-pays so as to meet required cash targets

• Maintain the required productivity and accuracy percentage as specified for job level

• Obtain Advance Medical Directive information, patient specific

• Adheres to patient rights: provides for the confidential treatment of all communications and records

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about