Patient Access Representative - Emergency Department

Patient Access Representative - Emergency Department

Join Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Seconds count in an emergency, and for more than 100 years, people have counted on Lutheran Hospital's Emergency Department to provide high quality, compassionate care. Caregivers in the Emergency Department provide top-quality care to all patient populations, ranging from infants to geriatrics, and ensure that each patient's visit is as comfortable and stress-free as possible.

A caregiver in this position works 10:00AM - 4:30PM.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an associate's degree and one year of experience OR a bachelor's degree.

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.

• Basic PC software application knowledge and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations ability to move up to 25 lbs.

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.