Patient Access Representative

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Patient Access Representative is responsible for registering, scheduling and preregistering patients for inpatients, emergency and outpatient tests and procedures. The Representative will educate patients regarding their benefit levels and will request, collect and record payments prior to or at time of service. Ensures a seamless model of access for patients, physicians and family members.

The ideal future caregiver is someone who:

• Has at least 2 years of customer service experience.

• Is patient, kind and friendly.

• Effectively manages their time and pays attention to details.

• Is a quick and hands-on learner.

• Demonstrates a strong work ethic.

This position offers growth within the department and organization and opportunities for professional development and learning to help you be successful in your career.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Visits patient rooms to gather needed insurance and financial information.

• Confirms eligibility, verifies insurance benefits, obtains pre-certification, referral, and authorization for identified patient registrations.

• Explains financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.

• Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.

• Ensures that all necessary demographic and billing information is obtained for all patients and entered in the computer system with timeliness and accuracy.

Education:

• None required.

Certifications:

• None required.

Work Experience:

• Minimum two years related experience that includes patient registration, patient billing, insurance processing, or Physician office functions.

• Must have at least one year of public contact involving the resolution of customer/client issues.

• OR One year of CCF experience involving reconciliation of issues related to patient accounts, patient registration, medical records, or other related areas.

• Keyboarding skills required at 40 wpm. Note: Associate's Degree in Accounting, Finance, or related field of study may substitute for up to one year of experience.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.