Patient Access Representative - Behavioral Health - 7A

We are looking to add top talent to our Baptist Hospitals of Southeast Texas team.

Join us in performing Sacred Work!

Competitive benefits are offered including:

Matched Retirement Plan

Paid Time Off

Comprehensive Benefit Plan - Medical, Dental, Vision and Much More!

Bonus Potential

Summary/Objective

Responsible for gathering and inputting patient demographic and financial information into the computer. Responsible for monitoring and correcting information in the computer for accuracy of billing a clean claim, has initial contact with the patient and is responsible for completing and verifying all registration information, and collecting the patient's financial responsibility. Responsible for entering status changes in the computer and verification of patients insurance. Under the direction of the RN Supervisor, this position assists in the admission process for behavioral health patients and promotes the smooth flow of the admission department by attending to the needs of walk-in patients and helping to direct calls.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in utilization of the computer systems as well as clerical skills to accomplish position responsibilities. Utilizes knowledge of medical terminology and procedures in assisting patients in completion of required forms, including informed consents, with referral of patients to appropriate sources for further information regarding any questions regarding their care as appropriate. Completes all work queues for quality improvement and collections daily

• Completes all paperwork that is required for admission to Behavioral Health, to include consents, belongings inventory, admissions and discharges in Visible Hands, and court paperwork.

• Determines appropriate priorities for activities based on work demand and provides outstanding customer service. Reports to work on time as scheduled, completes amount of expected registrations based on position and shift in the expected timely manner with accuracy. Communicates and interacts effectively with patients, their families, and all visitors demonstrating excellent customer service practices and proper phone etiquette

• Performs all other duties as assigned and appropriate to the position within the patient access departments. Effectively transfer (handoff) essential information (along with authority and responsibility) during transactions of shifts; to include successfully working together as a team to achieve a desired goal.

• Obtains all appropriate information required for the registration(s) of inpatients, outpatients, pre-admissions with input of this information into the computer system. This also includes obtaining appropriate copies and scanning documents into the ERM system. Ensures HIPAA compliance and Infection Control standards

• Responsible for checking daily emails for any communication with Supervisor, Communicates any actual or potential problems regarding financial arrangements with Patient Access Supervisor. Responds to all reasonable requests in a timely manner and communicates concisely and effectively with others.

Core Values: Accountable, Collaborative, Competent, Compassionate, Respectful

• Responds to all reasonable requests in an appropriate and timely manner and communicates in a concise and effective way with others. Demonstrates flexibility to fluctuating workload and effectively prioritizes assignments.

(Collaborative, Accountable, Competent)

• Demonstrates Sacred Work philosophy in all work interactions. Exhibits a positive attitude as a Partner in Caring in support of the mission of Baptist Hospital of Southeast Texas.

(Compassionate, Respectful, Accountable)

• Embraces diversity within the work environment and consistently deals with all customers in a friendly and respectful manner. Supports teamwork and cooperation with work partners, volunteers to assist co-workers. (Compassionate, Respectful, Collaborative)

• Has a wealth of knowledge about all job facets and is considered competent. Understands job responsibilities and is able to deal with multiple competing demands. Accepts liability for errors and makes corrections willingly. Embraces continuous learning.

(Competent, Accountable)

• Adheres to all policies and procedures related to safety, infection control, confidentiality and corporate compliance, including personal demeanor, appearance and hygiene that are appropriate for the work environment. (Accountable, Competent)

Safe Behaviors

• Observe and/or listen to achieve detailed results or detect subtle flaws/errors.

• Continually challenge existing conditions and activities in order to identify discrepancies that might result in error or inappropriate action.

• Effectively transfer (handoff) essential information (along with authority and responsibility during transitions in care; to include an opportunity to ask questions, clarify and confirm.

• Successfully work together with peers and management to achieve a desired outcome.

• Adhere to rules and best practices for safety concerns for patients, staff and yourself.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, or feel and must be able to document in personnel and medical records and file forms in an appropriate manner. Must be able to talk or hear effectively, communicate verbally with Participants and be able to hear or otherwise interpret Participant statements. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel or crouch. The employee is frequently required to stand and walk. The employee is occasionally required to lift and/or move up to 10 pounds, however, in a time of crisis, may need to be able to assist Participants.

Required Education and Experience

High School diploma or equivalent

1 - 3 years psych experience and customer service

Required License/Certifications

BLS, SAMA