Patient Access Representative Associate

Number of Job Openings Available:

1

Date Posted:

June 21, 2024

Department:

16008945 RCM Owatonna Patient Access

Shift:

Evening/Night (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

32

Union Contract:

SEIU-4-Owatonna Service Workers

Weekend Rotation:

Every 3rd

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

Position does require two weeks of electronic medical record (EMR) training that takes place Monday

• Friday, during the day.

• .8 FTE, evening / night, 8-hour shifts

• Expected shifts during week will be 7:00p

• 3:30a

• Every 3rd weekend will be overnight shifts, 11:00p

• 7:30a

Job Description:

Principle Responsibilities

• Greets and welcomes patient in person.

• Collects demographic and insurance information.

• Checks in or interviews patient to complete appropriate paperwork.

• Directs patient to their appointment or procedure.

• May assist in scheduling add-on appointments.

• Verifies eligibility and benefits information for payers and interprets results.

• Obtains signatures from patients as needed.

• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.

• Uses resources, tools and procedures to complete accounts in assigned work queues.

• Assists patient in completion of request for information forms and submits to appropriate department.

• May gather medical record information from all departments for collection.

• May mentor new staff.

• Other duties as assigned.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years of customer service experience required and
• 0 to 2 years of general office experience required and
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and
• 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred

Physical Demands

Light Work:

Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently