Title: PTAC Central Unit Reports Analyst
Job Summary The PTAC Central Unit Reports Analyst is responsible for working various Patient Access reports for multiple facilities within the SSC
Duties (included but not limited to):
Work the following Patient Access Reports:
eRequest PAD and PA BILL ALERT PAD Queues
Ensure reports are kept current so that billing is not delayed and accounts are not escalated.
Notify PTAC Operations Manager of any high dollar or aged accounts that need management intervention
Work with facility PTAC Leadership on account resolution as necessary
Log errors in a consistent format so that they can be analyzed for trends
Assist PTAC Operations Manager with identifying common errors so that feedback may be provided back to the facility PADs
Notify PTAC Operations Manager of any major issues identified so that action can quickly be taken to correct
Maintain required productivity and QA standards
Utilize resources to review high dollar accounts to ensure iPlan accuracy prior to final bill
Perform electronic insurance eligibility confirmation when applicable and document results
Call insurance companies to confirm eligibility when applicable and document results
Perform iPlan changes
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
Other duties as assigned
Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Teamwork able to work well in a team environment and adapt to change by offering support to others and continually prioritizing workload to ensure individual, team and departmental goals are met.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
High school diploma or GED required.
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.