Patient Access Rep

Overview

Patient Access Associate

Full Time; FTE 1.0

Week 1: Monday-Thursday & Saturday

Week 2: Sunday & Tuesday-Friday

3:00pm-11:30pm

Muscatine, IA

The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient visit. Ensures that appropriate signatures, financial information and precertification requirements are secured. Screens for benefit eligibility on appropriate accounts.

Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments. An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient's account.

When these functions are completed with accuracy this process will ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.

Interacts in a customer focused and compassionate manner to ensure patients and their representative's needs are met, and that they understand the medical center's policies for the resolution of patient financial liabilities and the various available payment options.

Why UnityPoint Health?

• Commitment to our Team

• For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.

• Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.

• Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.

• Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.

• Interpret physicians' hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.

Qualifications

Education:

• Requires minimally a high school diploma or GED

Experience:

• Prior customer service experience

License(s)/Certification(s):

• Hands only CPR

• Area of Interest: Patient Services;

• FTE/Hours per pay period: 1.0;

• Department: Patient Access;

• Shift: Week 1: Monday-Thursday & Saturday (3p-11:30p); Week 2: Sunday, Tuesday-Friday (3p-11:30p);

• Job ID: 146222;