Patient Access Rep II

Job Overview:

The Patient Access Representative II position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration, and participates in creating a positive environment for patient and colleague satisfaction,

Qualifications:

Required:

• High School Diploma required

• Minimum of 3 years Patient Access experience

Preferred:

Customer service experience

• Knowledge, Skills, Abilities:

• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care

• Medical terminology and computer skills

Scheduling Requirements:

• Hours: 830a-5:00pm

• Days to work Monday Friday, One Saturday 8a-12p a month

• Full Time

New hires are required to attend Revenue Cycle training which will be 3 days Wednesday Friday 830a-430p ( Virtual).

New hires will also be required to attend Epic training which will be scheduled after your orientation. This training is offsite in Oceanport or Edison. The training will be 3 or 4 days The schedule is Tuesday, Wednesday, Thursday, Friday. The Friday class may be on a different week. The classes can be from 8a-4p or 8a-12p, depending on the class.

Essential Functions:

• Responsible for greeting all patients in a timely and friendly manner

• Ensure that all customers, external and internal, are treated with the highest level of respect

• The Patient Access Representative provides a safe and secure environment for the patient during the registration process

• Clearly review and communicate all forms and obtain required signatures for services provided

Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about