Patient Access Rep II: Emergency Admissions (Nights)

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Responsibilities

• Interacts with physicians and/or physicians' office staff to secure diagnosis, procedure details or authorization information as needed.

• Receives scheduling requests for procedures utilizing Cadence to schedule based on physician orders

• Obtains diagnosis and procedure information from patient, clinical department or physician offices to perform ABN/Medical Necessity screening, as required.

• Works closely with physician office staff and utilization review/case management to coordinate certification process (initial authorization and extended stay authorization).

• Resolves any insurance verification and financial clearance issue prior to or during hospital service; this involves contacting insurance/third party payers to resolve eligibility and benefits issues and to initiate insurance appeals if necessary.

• Interviews patients face-to-face or by phone to obtain scheduling and/or registration information.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.

• Associate Degree: preferred

• Bachelors Degree: preferred

• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required

• 3 to 5 years - customer service experience is required

• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

• Insurance Verification experience

Other Information

Shift: Nights. 10:30pm to 7am

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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