Patient Access Rep II: Admissions

Job Description

ECU Health

About ECU Health Duplin Hospital

ECU Health Duplin Hospital is an 81-bed facility located in Kenansville, North Carolina. The 15-bed emergency department serves approximately 25,000 patients per year. In addition to providing general medical and surgical services, ECU Health Duplin Hospital offers chemotherapy and other cancer infusion interventions and has earned national designation as a Primary Stroke Center.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.

• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required

• 3 to 5 years - customer service experience is required

• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

• Insurance Verification experience

Preferred Requirements

• Associate Degree: preferred

• Bachelors Degree: preferred

• Experience with EPIC and medical office workflows

• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Other Information

• Primary Shift: Night

• Third shift, rotating weekends

• On Call: No

• Weekends: Rotating

• Great benefits

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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