Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.
Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
Responds promptly, professionally and courteously to all customers' needs.
Cooperates and communicates effectively with all McLaren Health Care team members.
Contributes to continuous quality improvement efforts.
Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.
Organizes time and prioritizes effectively.
Practices cost effective measures.
Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
Complies with HIPAA regulations and Patient Bill of Rights.
Flexes to meet department needs and objectives.
Follows all safety and health standards.
Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole
High School Diploma or GED
Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
Certification in medical billing, coding, or equivalent job specific certification
Working knowledge of CPT, HCPCS, and ICD-10
One-year experience in Revenue Cycle
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.
Department: Patient Access
Daily Work Times: 5:30 a.m. - 5:30 p.m.
Scheduled Biweekly Hours: 80
Karmanos Cancer Hospital