Patient Access Rep | Detroit Receiving Hospital | Full-Time Day Shifts

Tenet Healthcare Corporation Detroit , MI 48222

Posted 4 weeks ago

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum typing skills of 35 wpm

  • Demonstrated working knowledge of PC/CRT/printer

  • Knowledge of function and relationships within a hospital environment preferred

  • Customer service skills and experience

  • Ability to work in a fast paced environment

  • Ability to receive and express detailed information through oral and written communications

  • Course in Medical Terminology required

  • Understanding of Third Party Payor requirements preferred

  • Understanding of Compliance standards preferred

  • Must be able to perform essential job duties in at least two Patient Access service areas including ED.

  • Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.

  • Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

  • Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • High School Diploma or GED required

  • 0 - 1 year in a Customer Service role.

  • 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred

  • Some college coursework is preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to sit at computer terminal for extended periods of time

  • Occasionally lift/carry items weighing up to 25 lbs.

  • Frequent prolonged standing, sitting, and walking

  • Occasionally push a wheelchair to assist patients with mobility problems.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hospital administration

  • Can work in patient care locations which include potential exposure to life-threatening patient conditions.

OTHER

  • Must be available to work hours and days as needed based on departmental/system demands.

  • Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

Patient Access

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Registered Nurse Med Surg Unit Day Shift DMC Harper University Hospital Detroit MI Sign On Bonus 5K

Detroit Medical Center

Posted 1 week ago

VIEW JOBS 7/27/2020 12:00:00 AM 2020-10-25T00:00 The Registered Nurse (RN) is a member of the Patient Care Services Team. The Registered Nurse is responsible for the satisfactory completion of nursing care by the nursing team. The RN manages and provides patient care activities for a group of patients and their families through application of independent judgment, communication and collaboration with all team members including ancillary and support services. The role of the Registered Nurse at the DMC encompasses leadership, partnership, collaboration, teaching and supervision. The RN establishes and maintains collaborative relationships with physicians and other health care providers to achieve desired patient outcomes throughout the continuum of care. The RN delegates, assesses, provides and evaluates patient care. The RN assesses, monitors and evaluates patient status by observing the patient, noting data collected by other team members and analyzing this information to independently develop a plan of nursing care which is implemented by the care delivery team under the supervision of the RN. The RN provides and delegates patient care activities to team members based upon patient needs and team member skills/abilities and supervises the delivery of care by other team members. The RN evaluates patient response to treatment and nursing interventions and if needed, revises the plan of care. The RN monitors patient progress and prepares patient for discharge, utilizing established clinical pathways. The RN reports directly to senior unit management, participates in shared decision-making activities and establishes relationships with professionals in other healthcare and community organizations to develop strong partnerships that support improved patient outcomes and the health of the community served. GENERAL DUTIES: 1. Supervises, including assignment and evaluation of subordinate team members, and provides patient care on a daily basis. 2. Participates in the employment process related to peers and subordinate team members; addresses employee problems, complaints, disputes or requests as the first level of supervision; evaluates their performance post hire; and is authorized to issue work improvement plans to subordinates. 3. Adheres to the mission, vision, values and code of Business Conduct as established by the DMC and its associate facilities. 4. Complies with approved policies, procedures, guidelines and standards as established by the DMC and its associated facilities. 5. Demonstrates an understanding of and a commitment to customer service values of respect, courtesy, ownership, privacy, professionalism and responsiveness. 6. Completes mandatory education and training as defined by the DMC and the specific employer-facility. 7. Maintains a safe working environment through compliance with established policies and procedures and timely reporting of safety variances. 8. Demonstrates a commitment to improving the work environment through participation in meetings, timely and effective communication and an embracement of cultural diversity. PRINICIPAL/ESSENTIAL DUTIES: 1. Utilizes various strategies to assess patient, family, employee and environment of care strengths and weaknesses to determine appropriate action plan(s) 2. Develops a detailed plan of care, which includes patient / family education, based on initial and on-going assessment findings to optimize patient outcomes. 3. Communicates with patients, families, subordinate staff and peers to ensure that plans and associated interventions are understood, operationalized and revised, as appropriate. 4. Assigns, delegates, and supervises other employees and intervenes as appropriate to ensure that the plan of care is carried out and that established outcomes are achieved through availability and appropriate utilization of human, material and financial resources. 5. Evaluates the effectiveness of plans and interventions to promote optimum achievement of established goals. 6. Collaborates formally and informally with other members of the healthcare team, including facility and DMC representatives, to identify opportunities for improvement and develop strategies for enhancing clinical practice. 7. Establishes relationships with professionals in other healthcare and community organizations to develop strong partnerships that support improved patient outcomes and the health of the community served. 8. Provides supervision, including guidance, counseling, teaching and mentoring, to targeted peers and subordinates to enhance learning experiences and improve the professional practice environment within the designated work setting. [BRASSRING IMPORT 11/14/16] Qualifications: 1. Graduation from an accredited school of nursing. 2. BSN preferred. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. [BRASSRING IMPORT 11/14/16] LI-MH1 Job: Med/Surg Primary Location: Detroit, Michigan Facility: DMC Harper University/Hutzel Women's Hospital Job Type: Full-time Shift Type: Days Shift Begin: 7:00 AM Shift End: 7:30 PM Detroit Medical Center Detroit MI

Patient Access Rep | Detroit Receiving Hospital | Full-Time Day Shifts

Tenet Healthcare Corporation