Patient Access Manager-Service Center Ops
Requisition #: 176546
Location: Johns Hopkins Home Care Group, Baltimore, MD
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 5, 2018
Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
Reporting to the Johns Hopkins Outpatient Pharmacy (JHOP) Business Solutions Manager and JHM Director of Patient Access Contact Center, this position is responsible for the daily operation of the JHOP service center, including business objectives, performance, and resource management. Specific responsibilities include staffing and schedule adherence, training, quality assurance, generation/review of metrics, schedule template review, protocol development, maintenance, and performance improvement.
Manages access across entities, manages templates, works with pharmacy staff to break down barriers to scheduling, updates and refines scheduling protocols, ensures adherence to quality and professionalism standards, and works with other Patient Access Managers to coordinate care across multiple departments. Further, the Manager serves as the liaison to core services - finance, training, quality, safety, and performance improvement. Significant interaction with internal and external stakeholders and other parties, including the Patient Access Advisory Committee, relative to the further development of patient access management services.
Other related responsibilities include coordination of operations, reporting on compliance with institutional access, productivity, and quality of work standards. The Pharmacy Patient Access Manager will work with operational JHOP management resources to attract, hire, train associates, and ensure accurate accountability / follow up on disciplinary actions.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Medicine