Patient Access Manager

Overview

Manages and provides leadership to all patient access onsite staff within all registration points for a specific facility. Responsible for effecting ongoing quality, productivity and efficiency by actively managing operations of designated areas within the Department of Patient Access. Responsible for identifying opportunities for process improvements and implementing the same. Responsible for interacting with CBO to expedite billing and Collections process work as facility liaison between hospital and CBO.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, required.

• Experience:

• Minimum 5 years experience in patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a revenue cycle medical environment.; required.

• Minimum 3 years supervisory experience in a heath care environment, required.

• Licensure/Certification: Revenue Cycle Leader Accreditation by HFMA/NAHAM within one year of hire, required.

• Additional Skills Required: All related regulatory/governing standards, policies, and procedures; application of safety and infection control policies and procedures; ability to develop job descriptions, learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling, and payroll processes; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels. Ability to drive/travel to multiple locations/facilities as needed.

• Additional Skills Preferred: Epic software experience.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".