Patient Access Manager

ESTES PARK HEALTH COMPANY DESCRIPTION:

Estes Park Health exists to make a positive difference to the health and well-being of all we serve. Located about 90 miles northwest of Denver, at 7,522 feet above sea level, Estes Park Health sits in the heart of the Rocky Mountains. As a gateway to Rocky Mountain National Park, the adventurous lifestyle Estes Park supplies open endless outdoor opportunities for our staff. We promote a healthy work-life balance to give our staff the time to enjoy the "playground" that is Colorado.

From pediatrics to geriatrics, Estes Park Health supplies a full spectrum of care for our friends, neighbors, and visitors in the entire Estes Park Valley and Rocky Mountain National Park. Today, over 18,000 patients-residents and visitors alike-see our health care teams for both outpatient and inpatient services.

SUMMARY:

The Patient Access Manager is directly responsible for the management and operations of patient access within the EPH Physician Clinic, Emergency, Urgent Care, Rehab and Outpatient Departments, as well as the Patient Access Service Center; along with indirect responsibility for non-reporting areas that perform patient access functions. Responsible for revenue cycle functions of patient access that include registration accuracy, point of service collections, office supervision, continuing education of staff members and account resolution activities. Manages the daily operational activities through direct supervision of Patient Access Representatives and Supervisors; who have responsibility for many aspects of daily operations.

ESSENTIAL DUTIES:

• Assists in the staffing, budgeting, planning, and development of policy and procedures for these areas.

• Responsible for hiring, training and corrective action of staff members.

• Provide continuous training and updates to staff members.

• Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives.

• Collaborates with directors, physicians, and clinical staff related to patient access.

• Manages Clinic Provider Schedules and "Opens and Closes" when requested by department leaders.

• Creates Provider Templates when requested by Clinic Director.

• Ensures Quality Assurance on registrations for all areas of patient access.

• Perform evaluations in a timely manner.

• Complete monthly reports for the PFS Director.

• Develops and maintains accurate initial and annual competency checklists.

• Perform patient registration function when needed to ensure wait times are kept to a minimum.

• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels.

• Communicates monthly information to Patient Access staff regarding PFS staff meetings, and runs team building exercises and in-service education as needed.

• Assists PFS department with special projects as needed.

• Maintain strict confidentiality in accordance with HIPAA guidelines and EPH's policies and procedures, both at work and in off-hours.

POSITION REQUIREMENTS:

• Requires critical thinking skills, decisive judgement and the ability to work with diverse population.

• High school diploma or equivalent and a minimum of 5 years of Patient Access experience

• Good personal and phone communication skills

• Ability to multi task, organize, prioritize and work independently with minimal supervision in a fast paced environment.

• Have the ability to communicate effectively and diplomatically within a multi-functional team

• Bi-lingual skills are a plus.

PAY RANGE:

$28.53 - $38.80 per hour

BENEFITS:

We offer a full range of benefits to fit your needs and family for full time and part time employees!

All employees are enrolled in a Money Purchase Pension Plan 401(a) which replaces Social Security contributions. You control the investments on-line yourself or with you financial advisor to help it grow. We also offer a 457(b) plan for you to ad additional funds to your investments.

Medical

• Choose from a HSA or PPO medical plan with pre-tax spending accounts.

Dental

• An affordable all-inclusive services plan. No need to choose from 2 or 3 options.

Vision

• Just for you or your whole family.

Paid Time Off

• Personal and sick leave immediately available as accrued each pay period.

Medical Transport

• Add MASA as a supplemental for both Air and Ground usable in all 50 states.

Accident and Critical Illness

• For those unexpected life issues that may happen. Cash payouts to you.

Term Life and AD&D INS.

• Free to full and part time employees.

Voluntary Life Ins.

• Additional coverage for you to purchase for yourself, spouse and or children.

Short Term Disability

• 2 levels to purchase for your needs.

Long Term Disability

• Free to you while employed.

Employee Assistance Program

• A comprehensive program for you and your family member which includes a national provider network for counseling services, life balance services, legal and financial services

For more information about this opportunity e-mail questions to HR@eph.org.

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

The descriptions above are listed as is at the time of posting and could change as needed at any time in accordance with state, local and federal laws.