Patient Access Liaison 1

Nuvance Health is a network of convenient hospital and outpatient locations

• Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

Summary:

Facilitate patient flow through the system from scheduling through registration check in so patients have a "one touch" registration/scheduling experience. Obtain demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provide estimates for services, when appropriate. Receive and process patient financial liability payments.

Responsibilities:

• Greet patients and/or physicians, staff, co-workers, and guests promptly and professionally. Check patients into the system and provide direction based on appointment location, financial clearance, and counseling status. Acknowledge and assist patients with special needs and respect confidentiality.

• Respond to telephone calls according to established customer service standards. Provide requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.

• Perform accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.

• Accurately establish and schedule appointments for services with patients directly or physician offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact with patients to obtain additional information or confirm scheduled appointments.

• Registration functions in the system and enter accurate and complete demographic and financial information to aid in securing payment for services.

• Perform insurance eligibility verification and execute payor requirements. as needed. Initiate eligibility transactions via email, contacting the payor to obtain billing information, authorization, and scripts for service, when appropriate.

• Provide estimates for services when appropriate, communicate and actively solicit patient liability.

• Enter testing orders in the appropriate system, when necessary. Understanding of coding, procedural protocols, and the charge description master.

• Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.

Requirements:

• HS Diploma or GED and two years job-related experience

• Associate degree with 6 months job-related experience

• Preferred

• Basic MS Excel, Outlook, Teams, Word and Customer Service and organizational skills

• Wiling and capable of obtaining National Association of Healthcare Access Management (NAHAM) certification within one year of hire

Location: Norwalk Hospital, 34 Maple St., Norwalk, CT

Work Type: Full-Time/40 HR

Work Schedule: Day/Night 8

Work Shift: M-F: 7:30 am-4pm and/or 11:30 am-8pm, Rotating Sat.: 6:45am

• 2:30pm

Department: Contact Center

Exempt: No

Grade: U3

Salary Range:

$19-$21/HR/DOE

Working Conditions:

• Significant manual skills/motor coordination & finger dexterity

• Little or no potential for occupational risk

• Sedentary/light effort, may exert up to 10 lbs. force

• Some exposure to dirt, odors, noise, human waste, etc

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.