Patient Access I, Ortho Walk-In Part Time

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

The Rehab Services Department has an opportunity for a patient centered/customer service focused administrative specialist to join our team at our Seacoast Orthopedics, within the Ortho Walk-In clinic.

The Patient Access staff within this role are responsible for registering, scheduling, and checking in patients on a walk-in basis, as well as other reception and secretarial tasks for the department. These include managing patient and therapist's schedules, answering the telephone, scheduling appointments, completing accurate registration, as well as various additional tasks related to patient care and the overall operations of the department. The individual will work closely with other team members to ensure positive patient experiences.

The ideal candidate will have strong administrative skills, preferably in a healthcare environment, the ability to multi-task and be an effective communicator.

Experience Minimum Required

• Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.

Experience Preferred/Desired

• Previous experience in a healthcare setting.

• Preferably in a hospital setting

Education Minimum Required

• High School Diploma or equivalent experience minimum of 1 year working in a customer service setting

Special Skills Minimum Required

• The ability to multi-task in a fast-paced environment.

• Present in a calm, professional manner.

• Requires the knowledge and ability to utilize various computer and on-line applications.

• Offer exemplary internal and external customer relations.

• Strong relationship building skills.

• The knowledge of medical terminology and insurance authorization.

• Good communication skills, both written and verbal.

• Have a general understanding of the impact Patient Access has on Revenue Cycle.