Patient Access Financial Counselor - Full Time, Day Shift

Rush University Medical Center Chicago , IL 60602

Posted 2 weeks ago

Do you have exemplary customer service skills and experience in a medical environment interacting with patients?

We are seeking a Financial Counselor to join our Patient Access Department at Rush University Medical Center!

This is a Full Time position
80 hours every two weeks, benefit-eligible

Day Shift: 9:00 AM to 5:30 PM

Monday to Friday

Position Highlights:

The Financial Counselor is responsible for providing a welcoming, high quality and supportive clinic service experience for patients, families, visitors and staff. The position is responsible for greeting, triaging patients to the kiosk, assisting the patient in use of the kiosk and responding to the needs of these customers by providing information, high quality service and support in a timely manner. Individuals in this position are expected to behave in a positive and enthusiastic manner as they are often the first contact patients and visitors will have with Rush. In all interactions, the Financial Counselor will be mindful of Rush's ICARE values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values and act in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:

  • Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offer payment options to patients based upon policy and procedure.

  • Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.

  • Make patient payment arrangements.

  • Investigate additional payment sources.

  • Accept payments.

  • Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.

  • Handle customer service phone calls (pertaining only to prospective services and in-house patients).

  • Provide price estimates to patients, physician offices and ancillary departments.

  • Complete cross training to be a Registration Specialist.

  • Complete daily and weekly volume/productivity management reporting.

  • Participate in/assist with quality management process(es).

  • Other duties as assigned.

Quality Goals:

  • 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the end of the "Bill Hold" period.

  • 90% of Customer Service phone are remedied at the time the call is received.


  • Supervisor/Manager reviews work queue of accounts and various reports.

Position Qualifications Include:

  • High school diploma or equivalent required.

  • 2 years of previous experience in a healthcare environment as a Registrar, Biller/Collector or Financial Counselor.

  • Required to demonstrate knowledge and proficiency in securing governmental and non-governmental accounts for payment.

  • Working knowledge of creating and maintaining spreadsheet based reports is a requirement.

  • Strong organizational skills and multi-tasking skills

  • Ability to set appropriate priorities in a dynamic environment

  • Excellent customer service skills

  • Collaborate and work well with employees at all levels

  • Communicate effectively and in a positive manner, both orally and in writing

  • Good computer skills

  • Basic knowledge of medical terminology

  • Possesses a thorough understanding of insurance plans (benefits) and contracts (in/out network) and be able to explain coverage-related concepts to patients; i.e. out of network.

  • Understands more completes concepts as they pertain to registration, insurance and financially securing an account

  • Intermediate knowledge of MS Office software with the ability to create and manipulate documents and spreadsheets.

  • Proficient bi-lingual skills a plus

Company Highlights:

  • Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.

  • Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center, Rush University, Rush Oak Park Hospital and Rush Health.

  • Rush University Medical Center is a four time Magnet facility located in Chicago, IL

  • Leading academic medical center, acute care hospital w/ 676 licensed beds.

  • RUMC offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements.

  • Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research.

  • As one of the most popular cities in the nation, Chicago is a cultural, historical and diverse city. Located on the shores of Lake Michigan, Chicago in known for its nearly 200 distinct neighborhoods and its extensive park systems, along with its sports teams, museums and vibrant theater community.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Patient Access Financial Counselor - Full Time, Day Shift

Rush University Medical Center