Boston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.
Position: Patient Access Coordinator
Department: Rehab Therapies
Schedule: 40 hours
The primary purpose of the job is to serve as a liaison for patients in all communications regarding care rendered in the Rehab Therapy department. Provides comprehensive handling of the patient's administrative experience, facilitating access and proper insurance management during their time in therapy. Such tasks include gathering information for pre-admission, and full registration. Obtains pre-authorization from insurance carriers, and authorization extensions. Responsible for referral management, Schedules appointments, verifies demographic and financial information, and collection of co-payment. To participate in the success of the patient flow daily.
High School Diploma or Associates degree or Bachelor's degree required.
Preferred: medical office experience and/or referral authorization experience as follows:
HS/GED plus 5 + years or
Associates plus 2 - 3 years or
Bachelors plus 1- 2 years medical office experience and/or referral authorization experience.
Requires strong computer skills and knowledge of the PC applications. Windows environment and Microsoft Office products preferred. Knowledge of the Eclipsys SDK system or other comparable registration systems a plus. Other systems utilized are EWS, EPIC, E-REFERRAL portal.
Requires the ability to multitask and manage complex processes.
Requires ability to make independent decisions under pressure.
Requires judgment, diplomacy, collaboration, and partnering, teamwork, and customer service skills.
Boston Medical Center