Patient Access Associate NJS E - Part-Time (Plainsboro, NJ)

University Of Pennsylvania Health System Plainsboro , NJ 08536

Posted 3 days ago

Penn Medicine is looking for a Patient Access Associate for our Plainsboro, NJ location.

Position Summary:

Under general supervision, the Patient Access Associate is responsible for computerized patient registration including obtainment and verification of all required demographic and insurance information to ensure accurate and timely reimbursement. The Patient Access Associate will also collect time of service payments. Essential Job Duties and


Greets patient with a positive and professional attitude and initiates registration process. Selects the correct patient through properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system. Performs follow up on assigned third party accounts for all in-house admissions and select outpatients (e.g.

PAT, Radiation Oncology). Follow up includes but is not limited to verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed. Demonstrates flexibility and adaptability to changing work environment. Demonstrates willingness to meet the needs of departmental operations effectively as an individual and Team Member Support Customer Service and Performance Improvement goals of the Department.

Determines and appropriately documents out of pocket responsibility for services as related to insurance contracts or PHCS Fee Schedules (i.e. Self Pay Fee Schedule, Cosmetic Surgery List). Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary refers patient to Financial Counselor for assistance.

Participates in educational sessions, seminars, staff meetings and Hospital sessions, utilizing the information provided to enhance patient care activities and work behaviors. All Patient Access Associates assigned bedside registration (ED and Surgical Areas) are required to utilize Workstation On Wheels (WOW).

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