Patient Access Associate - Goshen - FT Days (48332)

Job Summary: Responsible for facilitating patient access for services at Anderson Medical Group by accurately and efficiently collecting demographic and insurance information and entering it into the imaging center's registration system, including collation of any pre-determined patient financial responsibilities.

As a front line employee, the Patient Access Associate is responsible for responding to the incoming inquiry calls and providing excellent customer service while also protecting the privacy of the patient's health information. This position will also need to understand and be able to assist other Patient Access functions in the scheduling and pre-arrival responsibilities as needed.

Primary Job Responsibilities:

1.Greets each patient as they present for services and asks for identification and insurance information. Also provides each patient with the Patient Information form to be completed to update their current demographic information and obtain other applicable information needed to complete the patient registration.

2.Determines if the patient is scheduled or non-scheduled before proceeding with the registration process in order to determine if there is already a pre-registration created for the scheduled patient. If the patient is unscheduled, advises the pre-arrival staff to review patients for medical necessity or pre-certification or copayments as applicable, including any STAT orders.

3.Accurately and thoroughly collects, analyzes and records patient demographic and insurance data into imaging center registration system. Updates and edits information in system, ensuring that all fields are populated correctly and appropriately. Scans the patient identification and insurance information into the record using the document imaging system.

4.Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. Witnesses all signatures obtained.

Scans forms into document imaging system. Copies, sorts and distributes paperwork where applicable.

5.Collects and scans physician orders for each patient. Calls physician office to request order for those patients that do not have one at time of registration. Verifies that the order is complete and valid.

6.Identifies patient financial responsibility and collects amount due when applicable. Refers patients who express need for financial assistance to appropriate resource.

7.Posts payments in system, balances payments at end of shift and assures all monies are secured and/or turned over to the appropriate associates at the end of shift.

8.Notifies appropriate area/person of patient arrival when applicable.

9.Understands and complies with downtime processes and procedures.

10. Performs quality improvements to records as indicated by the quality improvement tool (RQI) in a timely and efficient manner.

Other miscellaneous assignments and/or duties as related to position:

Assists and performs as backup to other patient access functions and responsibilities i.e. the scheduling and pre-arrival responsibilities as needed.

Qualifications

Service and Quality Standards:

1.Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

2.People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with imaging center policies and code of conduct

3.Quality

Is excellent in-patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4.Growth

Is a loyal ambassador

Demonstrates commitment to imaging center mission and vision

Is active and involved

Supports imaging center initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

5.Finance

Is a good steward of imaging center resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent.

Prior Patient Access experience is desired.

Experience Requirements: Typing skills of 40-50 wpm

Medical Terminology course or background preferred

Excellent communication and customer service skills needed

Computer and organizational skills

Working Conditions: Exposure Category III:

Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid.

Physical Activity:

NA 0-25% 26-75% 76-100%

Lift/Carry X

Push/Pull X

Reach Overhead X

Climb X

Squat/Bend/Kneel X

Sit X

Stand X

Walk/Move About X

The most significant duties have been included in this description. Other duties may be assigned and the imaging center has the right to modify this job description as needed to accurately reflect assigned duties.