Patient Access Associate 2- Family Medicine (Centreville)

Patient Access Associate 2

Inova Benefits and Perks:

• Health, Vision, and Dental Coverage

• Tuition reimbursement and Educational Assistance

• Student loan assistance - up to $10,000!

• Paid parental leave for birth/adoption of a child

• Retirement benefits with match from day one

• Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more!

• Competitive salary: Pay based experience

• Amazing Paid Time Off: Accrue PTO hours on your very first day of work

See Full List of Benefits Here: 2024 INOVA BENEFITS GUIDE

Inova Family Practice is seeking a Patient Access Associate 2 to join the Clifton-Centreville team! This role is full-time day shifts working every other weekend.

Requirements for consideration:

• High School or GED
• 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle or Bachelors degree in lieu of experience

Job Responsibilities included but not limited to:

• Expresses sincere concern and empathy when dealing with customer complaints.

• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.

• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

• Identifies and communicates payroll authorization and referral requirements to patients.

• Explains insurance benefits and patient liability by using appropriate communication methods/styles.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.

• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

• May perform additional duties as required.