Patient Access Assistant

Job Summary

This position is responsible for supporting Reading Hospital operations and providing excellent customer service by answering phone calls received on the Patient Access Helpline, the price estimate line, Secure chat or Outlook. The assistant serves as a resource to the front-end staff who check in and register patients at various locations under the Tower Health umbrella.

In addition, the assistant also assists in setting new Users up with the various websites and tools that are needed to help them complete accurate registrations. They respond to patient requests for price estimates on upcoming procedures or just for the purpose of shopping around.

Assistants also work on accounts returned to us by our MA Eligibility vendor, as well accounts that are reported to us by our Coverage Discovery Vendor. Assistant will also support Admissions, and are responsible for covering the Patient Access

Are also responsible for WQ Management in EPIC and the delivery of CMS regulatory forms as it relates to patients who are actively in a status of Observation and/or inpatient, all within the CMS guidelines.

Prefer 1-2 years' experience in registration and/or insurance verification. Excellent customer service skills as well as communication skills both oral and written.

Full Time Position

#READ

Qualifications

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Prefer Registration experience

• Customer service experience

Required Skills

• Computer Skills to include use and navigation

• Customer Service Skills

• Detail Oriented

• Epic Proficiency

• Excellent Communications Skills

• Excellent Interpersonal Skills

• General Clerical Skills

• Good Reasoning Skills

• Keyboarding

• Listening Skills

• Microsoft Office Applications

• Multitasking

• Organizational Skills

• Problem Solving Skills

• Service Orientation

• Strong Team Player