Patient Access And Revenue Cycle Delivery Manager

Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Patient Access and Revenue Cycle Delivery Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution. Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements.

Maintains high credibility and ownership of system activities within assigned application. Works directly with Operations and provides input on system design and capabilities. Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs.

Analyze operational requirements and system capabilities to propose effective solutions. Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities. Performs unit, system, and integration testing per standards and documents outcomes.

Work with Application Team to ensure applications are well supported and implementations are properly executed. Follow defined standards, promote best practice principles, and participate in change control process. Optimizes, maintains and supports application/system as required.

Participates effectively as a team member to achieve team goals and objectives. Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable. Initiates escalation procedures.

Identify potential issues and refer more complex issues to appropriate level of support. Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles. Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan.

Meet application deliverables, project timelines, and delivery weekly status reporting. Timely project and data tracking with input of weekly time tracking. Performs other related duties assigned by supervisor.

In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution. Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management. Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

• 7+ years of recent experience with an Epic implementation/operations

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Must have a current Epic Revenue Cycle Certification (e.g. HB, PB, Claims, HIM, Grand Central)

• Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support

• Demonstrative understanding of technical documentation

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

• Role is remote

Preferred

• Bachelor's degree in computer science, related field, or equivalent experience

• Strong desktop skills including Word, Excel, PowerPoint

• Work Experience/Direct Knowledge of clinical area or business area to be supported

• Analytical/ Decision Making Responsibilities

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision

• Excellent Written and Communication Skills

• Ability to deliver technical demonstrations

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges.

This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society.

At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 185556