Patient Access Advocate I

Overview

Talent Pool: Admin/Clerical

At Cone Health Medical Group we care about attracting and retaining the best patient access advocates who are passionate about positively impacting our patients, communities, and teammates! As a Great Place to Work-CertifiedTM organization you'll be empowered to make your career meaningful-within a supportive culture of caring, inclusion, growth, and compassion. It's more than a job, it's a calling. Our brand promise is We're right here with you! If that speaks to you, you belong with us!

• We have multispecialty practices across 170+ locations serving 5 counties (Guilford, Alamance, Rockingham, Randolph, and Forsyth). Some of those specialties include: Behavioral Health, Gastroenterology, Heartcare, Oncology, Dermatology, Endocrinology, Sports Medicine, Neurology, OB/GYN, Pediatrics, Urgent Care, Pulmonary, Surgery, Primary Care, Geriatrics & More!

• Work/Life Balance with primarily M-F 1st shift schedules.

• Our practices range from intimate practice settings to large practice setting environments.

• We offer team member wellness initiatives (massage therapy, onsite fitness facilities with free fitness classes, and rewards for physical activity).

• Team member engagement programs (book clubs, diversity councils, and shared governance).

• Tuition Reimbursement.

• Opportunity for growth within the system (RISE Program, Certified Medical Assistant Academy, Nurse Tech Program, and Pharmacy Academy just to name a few).

The role of the Patient Access Advocate I is vital to our front office operations. As the first point of contact the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency.

Responsibilities

Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adhere to No Surprise Act.Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.Follows practice scheduling guidelines for single clinic. Return referral and testing appointments.Follows office procedures for incoming calls, messages, voice mail and email and coordinates follow up where needed.Obtains precertification as needed and notifies pre-cert coordinator for follow up.Creates a positive guest experience through adherence to Steps of Service protocols.Provides general clerical support for the practice to include handling paperwork, medical records, faxes, scans, filing, typing, etc.Mail new patient packets and contact new patients the day before their scheduled appointment. Adhere to no show policy, send letters and document no shows in a timely manner.

Qualifications

EDUCATION:REQUIRED:High School Diploma or equivalent.PREFERRED:Graduate of a certified medical office training course.

EXPERIENCE:REQUIRED:None.PREFERRED:Customer Service, administrative 6 months medical office.

LICENSURE/CERTIFICATION/REGISTRY/LISTING: